Business & Technology

CSR Playbook: Service Coverage for Small Cities

How private partners can expand sanitation services without creating long-term operating gaps.

Start with coverage maps

Map neighborhoods with the largest service gaps and identify existing operators. The first CSR investments should reduce travel time for operators.

Blend capital and training

When equipment grants are paired with operator training, service quality improves quickly. Consider micro-franchising models for longer-term viability.

Measure impact

Track households reached, service uptime, and affordability. Publishing results quarterly helps sustain public confidence in the program.

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